Frequently asked questions

Orders are generally prepared within 1 to 3 business days. Delivery times then vary depending on your region.

Free shipping is offered on purchases of $65 or more in Canada. Conditions are indicated at checkout or in our shipping policy.

If you wish to cancel an order, you may do so at no additional charge as long as it has not yet been prepared or shipped. Orders are usually prepared within 12 hours on business days. To cancel an order, please contact us by email at torrefaction@lenoirlacroix.ca Once the order has been prepared or ordered, it is no longer possible to cancel it in accordance with our Refund Policy.

We roast regularly in small batches to ensure fresh, aromatic coffee.

Yes, some of our coffees are certified organic (Ecocert) and fair trade. These certifications are indicated on the product sheets.

We recommend storing your coffee in an airtight container, away from air, light, and humidity. Avoid the refrigerator.

Simply fill out the form under the Become a Retailer tab and we will contact you shortly.

You can write to us via our contact form or by email at torrefaction@lenoirlacroix.ca. We will reply as soon as possible.

We are not open to the public; please visit our retailers or order online to purchase our products.